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Home » Our Eye Care Clinic » Have Your Say

Have Your Say

There are several method you can use to provide us with your feedback:

Complete our Customer Satisfaction Survey

We invite you to complete our built-in Customer Satisfaction Survey on our Contact page. This handy form includes a collection of questions designed to allow you to have your say while providing us with valuable input on how we can improve.

Write a Review on Google

google logoIn order to write a review on Google you will need a Gmail account. Gmail is a free email service provided by Google. It provides everything you need to read, compose and organize your emails online.

It is easy to set up a Gmail account. Go to http://www.gmail.com and click the "Create an account >>" button. You will be shown a sign up page. Enter your first and last name. Enter a desired login name which will be your new email address. Click on the "check availability" button. If it is available, it's yours. If not, choose a different one.

Enter a password and a security question and type in the answer. Click on the "I accept. Create my account" button. Then click on the "Show me my account" button. Now you can write a review of our practice on Google. Click the Google icon at the top of each of our pages. On our Google page you can rate us with "stars" or scroll down and choose "Rate and Review" to provide a more detailed review.

Review us on Yelp

yelp logoTo review us in Yelp! visit Yelp.com and search for our practice.

Once you find our profile, select the red and yellow "Write a Review" button. Next choose the number of "stars" you would like to assign to your experience and then enter your review text. Select "Sign up and Post" to continue.

At this point if you already have a Yelp! account you can login. If you don't have an account you can get a free one. You will be prompted to enter your name, email address a password and a few other fields. Submit this information a profile photo if you with (you can choose to Skip this Step if you don't want to include a photo). You will receive an email asking you to confirm your email address by clicking a link embedded in the message.

You will now have the opportunity to check your review before posting. Once you are ready click Post (or Cancel if you've changed your mind) and you are done!

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Dear Patient,

The health and safety of our patients, staff, and doctors are our utmost concern, so as our practice transitions back to our regular office hours, we are implementing the following COVID-19 patient policy guidelines.

Before your appointment:

  1. Please reschedule your appointment if you become unwell, experience any flu-like symptoms, or come in contact with anyone posing a threat of transmitting the COVID-19 virus.
  2. Plan on coming to your appointment alone or accompanied by one primary caregiver.
  3. Our staff will be required to wear masks when interacting with patients. Although not required per Governor Abbott’s executive order, we are recommending you wear some type of face mask or face covering during your visit.

At your appointment:

  1. Our staff will be checking your temperature upon your arrival. If you have a fever (100.4° F) or are otherwise unwell, then we will reschedule your appointment.
  2. Please practice measures for social distancing, face covering, hand hygiene, cough/sneeze etiquette, and avoid touching your face. We will provide hand sanitizer for you convenience.

Thank you for your cooperation and consideration, and please contact us with any questions or concerns at 512-336-2371 or at info@balconeseyecare.com.

We wish all of you well,

The Doctors and Staff at Balcones Eyecare